Emergency call routing for home service businesses
When a caller reports a burst pipe, no heat, or sparking outlet, Cerlo routes the call to your on-call tech—and escalates to backups if they don't answer.
Emergencies can't wait until morning
A homeowner calls at 2 AM with no heat in January. If no one answers, they call someone else—or the situation gets worse.
Relying on voicemail or a shared on-call phone means missed calls and frustrated customers. You need a system that actually reaches your tech.
Cerlo identifies emergencies and routes to on-call
You define what counts as urgent. Cerlo handles the rest.
Caller describes the issue
Cerlo asks what's happening. If the caller mentions no heat, a leak, or a hazard, Cerlo flags it as urgent.
Details captured first
Before routing, Cerlo captures address, issue details, and contact info—so your tech has context.
Call routed to on-call
Cerlo connects the caller to your on-call tech. If no answer, it escalates to your backup roster.
Summary sent to team
Whether or not the call connects, your office gets a summary of the request and outcome.
Benefits for your team
Faster response times
Urgent calls reach your tech in seconds—not hours.
Automatic escalation
If on-call doesn't answer, Cerlo tries your backup—no manual handoff required.
Context before the call
Your tech sees issue, address, and caller info before picking up.
What an emergency call looks like
Common questions
How does Cerlo know it's an emergency?
You configure emergency triggers during setup—like "no heat," "flooding," or "sparking outlet." Cerlo listens for these and routes accordingly.
What if my on-call tech doesn't answer?
Cerlo escalates to your backup roster automatically. You set the order and timing.
Can I change who's on-call each week?
Yes. You manage your on-call schedule in the Cerlo dashboard.
Never miss an emergency call
Join early access and set up emergency routing for your on-call roster.