After-hours answering for home service businesses
Nights, weekends, holidays—Cerlo answers every call, captures job details, and sends a clean request to your team so you never lose a lead to voicemail.
Callers don't leave voicemails
When your office closes, calls go to voicemail—and most callers hang up. They call the next company on their list, and you lose the job before morning.
Even if they do leave a message, you're playing phone tag the next day. By then, urgency has faded or they've already booked someone else.
Cerlo answers after hours—just like your office would
No hold music, no robotic menus. Just a natural conversation that captures what your team needs.
Caller reaches Cerlo
After hours, calls route to Cerlo. The caller hears a friendly greeting and natural conversation.
Details captured
Cerlo asks for issue type, address, urgency, and best callback time—using your intake flow.
Request sent to your team
A structured summary is sent via email/SMS. Your office reviews it first thing in the morning.
Optional: booking link sent
If configured, Cerlo texts your booking link so the caller can schedule on their own.
Benefits for your team
Never miss a night call
Every after-hours caller gets a live response—no voicemail, no missed opportunity.
Structured intake every time
Consistent fields mean your dispatcher has what they need to follow up fast.
Ready-to-action summaries
Review requests in the morning with all details in one place—no phone tag required.
What a night call looks like
Common questions
Does Cerlo book appointments automatically?
Cerlo captures appointment details and can send your booking link by text. Your team confirms the final schedule—Cerlo doesn't book directly into your calendar.
What if it's an emergency?
Cerlo can route urgent calls to your on-call tech and escalate to backups if needed. See emergency call routing.
How does the caller know it's not a person?
Cerlo sounds natural and conversational. Most callers are just glad to reach someone—day or night.
Stop losing leads after hours
Join early access and set up after-hours answering for your team.