AI receptionist for plumbing companies
Cerlo captures plumbing request details fast and routes urgent leak calls to the right on-call contact.
Common Calls
Top reasons customers call
- •Active leak
- •Clogged drain / toilet
- •No hot water
- •Water heater replacement
- •Sump pump issues
- •Fixture install
Intake
What Cerlo captures
- •Is the leak active right now?
- •Any flooding or damage?
- •Is a shutoff valve accessible?
- •Service address (and unit if applicable)
- •Preferred appointment timing
- •Best callback number
Emergencies
Emergency routing examples
- •Active leak or flooding
- •No water in the building
- •Sewer backup (urgent)
Example
Example call snippet
Caller:
My kitchen sink is leaking under the cabinet.
Cerlo:
Is water actively leaking right now?
Caller:
Yes.
Cerlo:
Thanks. If you can safely shut off the water, please do that. What's the service address?
FAQ
Common questions
Can Cerlo handle emergency leaks?
Yes. Emergency rules can route active leaks to on-call immediately.
Can Cerlo collect plumber-ready details?
Yes. Cerlo captures address, urgency, and key intake fields like leak status and shutoff access.
Does Cerlo book the appointment?
Cerlo can send a booking link or create an appointment request depending on your workflow.
Stop losing plumbing calls
Join early access and configure your plumbing intake flow.